dhaka7's Privacy Policy
This document explains how your personal information is collected, stored, and used on the dhaka7 platform. Your privacy is very important to us.
This Privacy Policy ("Policy") applies to all members who use dhaka7's services. Reading it will help you understand what information we collect, why we use it, and how we keep it secure. Please read this document carefully before using the platform.
By creating an account or using dhaka7's services, you agree to the terms described in this Policy. To learn about this Policy and the general terms of using the platform, please also read our Terms and Conditions page.
dhaka7 reserves the right to change this Policy at any time. Any changes will be updated on this page. We recommend checking this page regularly.
1 Information We Collect
dhaka7 collects various types of information to operate its services. This information falls into two categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
The following information is provided when you register an account, make a deposit or withdrawal, or contact the support team:
- Full name and date of birth (for age verification — 21+ age requirement)
- Mobile number and email address
- National ID card or passport details for identity verification
- Payment information — bKash, Nagad, Rocket, or Upay account numbers
- Username and password (passwords stored in encrypted form)
1.2 Information Collected Automatically
When you use the dhaka7 website or app, technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time of site access, page visit sequence, and location (session data)
- Information from cookies and similar tracking technologies
- Gaming history and transaction records
2 Purpose of Using Information
dhaka7 uses the collected information for the purposes listed below. It is not used for any other purpose.
2.1 Account Management
Personal information is used for registration, login, identity verification (KYC), and to ensure security. This protects your account from unauthorised access.
2.2 Processing Financial Transactions
Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 — SSL technology is used to keep these transactions secure.
2.3 Customer Support
Contact information and account details are used when providing support through 24/7 live chat and email.
2.4 Platform Improvement
Anonymised aggregate data is used to analyse user experience and improve the quality of services.
2.5 Fraud Prevention
Information is analysed to prevent fraud, money laundering, and account misuse. This is necessary to protect the interests of all our users.
dhaka7 never sells or rents your personal information to third parties for marketing purposes.
3 Disclosure and Sharing of Information
In limited circumstances, dhaka7 may share your information with the parties below. Strict confidentiality agreements are maintained in every case.
3.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These organisations follow their own privacy policies.
3.2 Technology Service Providers
Game studios, software providers, and server hosting companies receive only the minimum information necessary to operate their services.
3.3 Legal Obligations
Relevant information may be provided in response to lawful directions from law enforcement agencies in Bangladesh or court orders. In such cases, legal obligations take precedence over privacy.
3.4 Fraud and Security Agencies
Anonymised data may be shared with agencies that specialise in detecting and preventing fraud in online gambling. Personally identifiable information is never shared in this way.
4 Data Security Measures
dhaka7 follows internationally recognised technology and practices to protect user data. Our key security measures are described below:
- All data transfers on the website and app are secured through SSL (Secure Socket Layer) encryption
- Passwords are always stored in hashed and salted form — never in plain readable form
- Financial information is stored in a separate, encrypted database and can only be accessed by a limited number of staff
- Regular cybersecurity audits and vulnerability tests are conducted
- Additional security for sensitive actions is ensured through OTP verification
- Suspicious login attempts are automatically detected and blocked
Keep in mind, however, that no one can guarantee complete security on the internet. You are also responsible for keeping your password confidential.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the dhaka7 website and app. These technologies help improve site functionality and personalise your experience.
5.1 Essential Cookies
These cookies are essential for maintaining login status, ensuring security, and managing payment sessions. Disabling them will prevent the site from working properly.
5.2 Analytical Cookies
Anonymous usage data is collected to understand which pages are visited most or where issues exist. This data helps dhaka7 improve its services.
5.3 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working properly.
6 Your Rights and Controls
As a dhaka7 member, you have certain important rights over your personal information.
6.1 Right to Access
You can request to view the information stored about you at any time. Contact the dhaka7 support team and the information will be provided within a reasonable time.
6.2 Right to Correction
You have the right to request a correction if any of your information is wrong or out of date. This change can be made through account settings or via the support team.
6.3 Request for Deletion
You may request that certain information be deleted after closing your account. However, some information may need to be retained for a set period due to legal obligations or fraud investigations.
6.4 Account Closure
You can request to close your dhaka7 account at any time. To learn more about responsible gaming, read our Responsible Gaming Policy page — it also contains information on self-exclusion and setting limits.
To exercise these rights, contact our support team via live chat or email. We are available 24 hours a day, 7 days a week.
7 Data Retention Period
dhaka7 does not keep your information indefinitely. Retention periods differ by type of information:
- Account information — for as long as the account is active and for the legally required period after closure
- Financial transaction records — for the period required under Bangladesh's financial laws
- Customer support messages — for up to 2 years after the issue is resolved
- Session and cookie data — typically expires within 30 days to 1 year
- Identity verification documents — for the period required to meet legal obligations
After the retention period, information is securely deleted or anonymised.
8 Age Restriction and Protection of Minors
dhaka7 strictly follows a 21+ age policy. Information about anyone under the age of 21 is not collected or stored. Age is verified at registration, and if any inconsistency is found during the verification process, the account is closed immediately.
If you suspect that a minor's information has been collected by mistake, notify the support team immediately. Such information will be deleted as quickly as possible.
To learn more about our platform, visit our About Us page — it contains information about dhaka7's goals and how it operates.
9 Changes to This Policy
This Privacy Policy may be updated from time to time due to service improvements, legal changes, or the addition of new technology. When changes take effect:
- The last updated date on this page will be changed
- For significant changes, a notification may be sent to your registered email
- You may be informed about the changes after logging in to the site
Continued use of the platform after changes will be taken as your acceptance of the new policy. We therefore recommend checking this page regularly.
Answers to any questions about the Privacy Policy can be found in our FAQ section — detailed answers to common questions are provided there.
Contact Us
Privacy Enquiries
If you have any questions about your information, your rights, or this Policy, contact our support team directly. We provide support in Bengali and English.